Frequently Asked
Questions
Find quick answers to common questions about our products, ordering process, technical specifications, and customer support. Can't find your answer? We're here to help.
Common Questions
Products & Selection
How do I select the right product for my application?
Use our Product Selector Tool or consult our technical team. Key factors include application type, temperature requirements, compatibility, and regulatory compliance needs.
Can I request a product sample?
Yes! We provide product samples for qualified customers. Contact our sales team with your application details to request samples.
What is the minimum order quantity (MOQ)?
MOQ varies by product. Most products have flexible ordering options. Contact our sales team for specific MOQ information for your product of interest.
Ordering & Shipping
How do I place an order?
You can place orders through our sales team via email at sales@dosenderchem.com, through your regional distributor, or via our Customer Portal for registered accounts.
What shipping methods are available?
We offer sea freight, air freight, and express courier services. Dangerous goods are shipped in compliance with IMDG, IATA, and ADR regulations.
What are your payment terms?
We accept T/T (telegraphic transfer), L/C (letter of credit) at sight, and other methods by agreement. Payment terms are typically negotiated during the quotation process.
Technical & Safety
Where can I find Safety Data Sheets (SDS)?
SDS documents are available in our SDS Download Center. Enter the product name or CAS number to download the latest SDS in your preferred language.
How should I store chemical products?
Storage requirements vary by product. Always refer to the SDS for specific storage conditions. General guidelines: cool, dry, well-ventilated area away from incompatible materials.
Are your products REACH compliant?
Yes, our products comply with EU REACH regulations. Visit our Regulatory Compliance page for detailed compliance documentation and certificates.